Terms and Conditions
- Registration and Confirmation Procedures for ESE language programmes
- Cancellation Policy for ESE language programmes
- Application, Registration and Confirmation for ESE International Foundation Diploma only
- Cancellation Fees & Policy for ESE International Foundation Year (IFY) only
- Travel Insurance
- Payment of Fees
- Public Holidays
- Reduction of Lessons
- Language Levels and Exam Preparation Courses
- Language Levels and the ESE International Foundation Diploma only
- ESE Attendance Policy
- Junior Packages
- Force Majeure
- ESE Beach Club
- General Conditions
Registration and Confirmation Procedures for ESE language programmes
(except the ESE International Foundation Year Diploma)
The digital ESE Enrolment Form is to be completed and electronically signed by the client and in the case of a non-adult students by parent or guardian.
If you have booked a Course and Accommodation package, we will reply to you with confirmation depending on availability of the choice of accommodation within two working days from receipt of the Enrolment Form.
The flight details, including arrival and departure times, should be disclosed in full where airport transfers are selected or as included in the Course and Accommodation package. If the flight details are not disclosed, including the arrival and departure times, ESE will not be held responsible for airport transfers and any consequent delays, loss of flights or any other expenses incurred including payment of alternative transport and/or travel arrangements, or Course and/or Accommodation commitments.
All flight tickets and/or travel insurance purchased through ESE must be paid in full immediately upon confirmation and acceptance of flights and/or travel insurance.
Please see payment details below in “Payment of Fees” section below:
- Course Registration Fee – 50 euro
- Accommodation Administration Fee (adult bookings) – 25 euro
- Course Book Fee (adult bookings) – 25 euro*
- Accommodation Change Fee – 50 euro
- Insurance Fee – 10 euro per week
Subject to availability ESE will issue a Confirmation Letter, a Proforma Invoice and a Letter of Acceptance (where an entry Visa application is required) within two working days from receipt of the Enrolment Form.
Payment in full of the total invoice must be paid at least two (2) weeks prior to the student arrival date. If the Enrolment Form date is less than two (2) weeks prior to the student arrival date, the full amount of the Invoice must be paid immediately. Failure to do so will render the aforementioned Confirmation Letter and Letter of Acceptance null and void.
ESE will only issue Flights and Travel Insurance upon receipt of payment.
Cancellation Policy for ESE language programmes
(except the ESE International Foundation Diploma)
Cancellations of bookings must be received by ESE in writing and are subject to Cancellation Fees as follows:
Short-term Courses (1 to 7 weeks)
- More than 7 days prior to arrival date:150 euro Administration fee, flight charges (if applicable) and Travel Insurance (if applicable).
- Between 1-7 days prior to arrival date:1 week tuition and accommodation fees (if applicable), plus other Fees as detailed above excluding course book fee (adult bookings), flight charges (if applicable) and Travel Insurance (if applicable).
- For no-shows, or cancellation or shortening of the course after arrival date: no refund of any fees.
- Postponement of any booking is subject to ESE Management discretion.
Long Term Courses (8 weeks +)
- More than 7 days prior to arrival date: 150 euro Administration fee, flight charges (if applicable) and Travel Insurance (if applicable).
- Between 1 – 7 days prior to arrival date: four (4) weeks tuition and accommodation fees, 150 euro Administration fee plus other Fees as detailed above, flight charges (if applicable) and Travel Insurance (if applicable).
- For no-shows, or cancellation or shortening of the course after arrival date: no refund of any fees.
Postponement of any booking is subject to ESE Management discretion.
For the avoidance of doubt, any partial week is considered as a whole week, if and where applicable.
All cancellation charges are non-transferable.
Application, Registration and Confirmation for ESE International Foundation Diploma only
Application & RegistrationStep 1: Students interested in the ESE International Foundation Diploma course are required to fill in the appropriate Application Form together with a non-refundable Application fee of 145 euro. The application should include required documents (copy of passport, evidence of English language level reached which is a minimum of IELTS 4.5 or a score of 45 or higher in the NCC Education Standard English Placement Test, and High School certificate) and emailed to ESE, at [email protected]. Students without the required level of English will be required to attend a pre-sessional English course to attain the required level of IELTS 4.5 or 45 in NCC Education Standard English Placement Test. Step 2: If the student’s application is approved ESE will issue a Provisional Letter of Acceptance and an invoice for the non-refundable Registration Fee of 450 euro. Step 3: On receipt of the non-refundable Registration Fee of 450 Euro ESE will issue an invoice for the course and accommodation as booked and a conditional Letter of Acceptance by a university (if applicable). Confirmation Payment in full must be made upon acceptance of ESE’s offer of a place on the International Foundation Diploma. On receipt of payment of fees ESE will issue a Letter of Acceptance and a receipt of payment which may be used for entry Visa applications (if applicable).
Cancellation Fees & Policy for ESE International Foundation Year (IFY) onlyCancellations due to Visa problems: Cancellations for the International Foundation Diploma must be made in writing and emailed to [email protected] within three (3) days of the date on the refusal document sent by the issuing Embassy/authorities. If the entry Visa to Malta is refused, ESE will refund the course fees only. Refunds will only be made when official evidence of Visa refusal is provided. For no-shows, or cancellation or shortening of a course: If students fail to arrive or are absent during their course, no refunds of course fees will be granted. Periods of absence may not be made up with a free extension at the end of the course. In the case of students being granted an entry Visa, non-arrivals, late arrivals and periods of absence will be reported to Immigration authorities. For all other reasons, cancellation must be made in writing and is subject to cancellation fees as follows: Between 1 – 21 days prior to arrival date: 4 week tuition and accommodation fees, flight charges (if applicable) and Travel Insurance (if applicable). For no-shows, or cancellation or shortening of the course after arrival date: no refund of any fees. In the event that, between 14 and 21 days before the course start date, the entry Visa application approval is still pending, students may opt to defer their course start date to the next for a deferment fee of 145 euro. On confirmation of Visa approval, cancellation policies above apply.
Payment of FeesESE reserves the right not to accept any students if payment for bookings of the said students has not been received by ESE in full prior to the students’ course start date. Payment of fees can be made by any of the following three methods:
- By credit card:
- By Bank Transfer: Our bank details are: Account Holder: European School of English Ltd. Bank Name: HSBC Bank Malta plc Branch address: High Street, Sliema, SLM 1549, MALTA Bank Swift Code: MMEBMTMT Account No: 006 – 074413 – 451 IBAN: MT28MMEB44060000000006074413451
Reduction of Lessons
ComplaintsESE should be made aware of any complaint or issue experienced by any student while the student is attending an ESE Course and / or staying in any ESE accommodation. Complaints must be made either via email to [email protected] or in person at the ESE Welfare office. ESE will not accept any complaints from students / agents / parents or legal guardians after students’ departure from ESE and will not be held liable for any compensation on any complaint received after the students’ departure.
Language Levels and Exam Preparation Courses
Language Levels and the ESE International Foundation Diploma onlyFor admission onto the ESE International Foundation Diploma, students must have a minimum B1/Intermediate level of English substantiated by either IELTS 4.5 or 45 in the NCC Education Standard English Placement Test. Students are required to fill in the specific Enrolment form found on the ESE website at https://ese-edu.com/english-courses/academic-programmes/international-foundation-year/ and submit together with all required documents. Students who do not have either an IELTS 4.5 or 45 in the NCC Education Standard English Placement Test, but have an equivalent score in another internationally recognised exam such as TOEFL or TOEIC, will be interviewed online before being conditionally accepted on the programme and will be required to sit for either an IELTS exam or the NCC Education Standard English Placement Test in their country (if available,) or in Malta, before the course start date. Students who are found not to be at the required B1/Intermediate level of English may have to extend their programme to achieve a 4.5 IELTS or 45 in the NCC Education Standard English Placement Test at ESE at an extra cost. In such an event ESE will issue a Conditional Letter and students may opt to defer their course start date to the next for a Deferment fee of 145 euro. ESE reserves the right to refuse any applicant who does not meet the programme entry requirements.
ESE Attendance Policy
Force MajeureESE will not be responsible for any failure to comply with any obligation and will not be liable for payment of compensation if the failure is occasioned by any cause beyond ESE’s reasonable control. ESE shall not be responsible for any costs incurred by or on behalf of any student caused by force majeure. Such cause may include but not limited to, war, riots, fire, flood, hurricane, earthquake, lightning, explosion, strikes, lockouts, lockdowns, slowdowns, virus, pandemics, epidemics, or other health emergency, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding ESE from performing its respective obligations.
ESE Beach Club
The Directors, management and staff of ESE are not liable for personal accident and/or the theft, loss or damage of personal property belonging to clients. Whilst ESE endeavours to provide assistance to its clients at all times, the Directors, management and staff of ESE are not liable for decisions taken by the local authorities. This would also include any procedures and decisions regarding entry visas or visa extensions. Moreover, while ESE undertakes to provide reasonable care to all persons while they are within all premises operated by ESE and/or on any ESE organised activities, ESE disclaims any responsibility in respect of all persons. Notwithstanding the above, the maximum liability shall be bound by the net amount paid by the client.
ESE reserves the right to be fully reimbursed for any medical or related costs it may incur on behalf of any student who requires urgent medical attention in Malta and to immediately repatriate, at the student’s expense, any student who suffers from a serious medical or psychological condition.
ESE reserves the right to change lesson times at its discretion and use classrooms in alternative premises. Students may need to purchase additional course books as they move up to a higher course level.
ESE reserves the right to alter any service, description and fee without notice provided that any substitute offered is at least of the same standard, contents and classification as the one offered originally.
ESE reserves the right to offer alternative accommodation from that booked as long as the level of accommodation is of equal or higher standards.
ESE reserves the right to expel/repatriate any person that in the opinion of ESE has behaved in an unacceptable manner including but not limited to possession or consumption of any illegal drugs and/or alcohol, malicious damage to property, any behaviour that endangers or impairs the health, safety or comfort of other persons using the same services, breaking of local law/s and/or not adhering to curfew times, and/or not following House Rules. Students who require a study visa must attend lessons as booked and ESE is obliged to report to the Visa Unit any student who repeatedly fails to attend lessons. Consequently, such students may be expelled from ESE. Such expulsion/repatriations will be at the full expense of the client and no refunds will be considered and ESE reserves the right to charge an administration fee of 150 euro for any such expulsion/repatriation. Any damage to, or loss of, ESE or third-party property must be paid by the student before departure.
ESE Teen & Junior Programmes do not include 24-hour supervision. However, Welfare Officers and Leisure Group Leaders are accessible to all students on a 24 hours / 7- day week basis.
Adult Students residing at ESE Residences and Apartments must pay a refundable deposit on arrival of 100 euro. This deposit is refundable on departure but may be retained in part or in full to cover any loss or damage caused by the student to furnishings, equipment and fittings in any of the above residences. Should the cost of repairs exceed the amount of the deposit, the student/s concerned will be required to pay the balance prior to leaving his/her/their place of accommodation.
ESE Terms and Conditions, the ESE Rules and Regulations and relevant House Rules contained in the Welcome Guide (please refer to our downloads page for more details) and any other policies which may be issued by ESE from time to time are applicable to all agents and students.
ESE reserves the right to amend these Terms & Conditions and which Terms & Conditions are applicable after amendment.
ESE values your privacy. ESE manages and processes data in accordance with the General Data Protection Regulation. In enrolling with ESE, the applicant consents to and authorises ESE to process any personal data in accordance with the General Data Protection Regulation and any other applicable laws and to transfer/disclose such data to other companies within the ESE group of companies as deemed necessary for the successful provision of the services enrolled for and any purpose associated thereto.
For further details on such purposes and your rights in relation to data protection, please view the following link: https://ese-edu.com/privacy-policy/.