Vacancies
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Reservations Executive (NEW)
About the role:
At ESE, we believe that every student’s journey to learning English starts long before they step foot in Malta. As our Reservations Executive, you will be the vital bridge connecting ESE with our international agents, partners, and future students.
You won’t just be processing bookings, you’ll be the welcoming voice guiding prospective students through their options, building meaningful relationships with our global partners, and ensuring a smooth, supportive experience right from the start. If you thrive in a dynamic, multicultural environment and take pride in helping others kickstart their educational adventure, we’d love to welcome you to our team.
What you will do in this role:
Client & Agent Connection: You’ll be the key link between ESE, our agents, and prospective students, assisting them with booking requests, inquiries, and expert advice.
Relationship Building: Foster and maintain positive, long-lasting relationships with our existing clients, agents, and international partners.
Support & Problem Solving: Efficiently manage daily communications, answering questions, offering solutions, and addressing any doubts with care and empathy.
Systems & Administration: Keep reservation details organized and up-to-date using our booking systems in our CRM platform, Salesforce
What we are looking for:
- Language Skills: Fluency in English plus at least one additional European language (Italian, Spanish, French, or similar).
- Background: Previous experience in reservations, customer service, hospitality, travel, education, or a similar client-facing role.
- People First: Exceptional customer service skills with a proactive, self-motivated mindset and a genuine passion for helping people.
- Tech Savvy: Familiarity or experience with Salesforce is a strong advantage.
How to apply:
Group Leaders (NEW)
About the role:
If you are passionate about working with people, have bags of energy and thrive in a multicultural environment, we want to hear from you. ESE is urgently recruiting Group Leaders to accompany and supervise students during their leisure and activity programme. You will be working alongside an international team of group leaders and playing a key role in ensuring our teen students have a safe, enriching and unforgettable experience in Malta, working alongside our youngest international students at our ESE’s English School, based at the beautiful Salini Resort in Malta or at our location in Paceville, if required.
You will be part of a close-knit team responsible for the welfare, supervision and day-to-day happiness of our students and joining them in their evening activities.
This role carries significant responsibility and is suited to someone mature, caring and highly dependable.
Key Responsibilities:
- Accompany the students during all leisure activities, excursions and outings around Malta
- Supervise and engage students to ensure their safety and well-being at all times
- Actively interact with students — during breaks, transitions and downtime
- Promote and participate in the ESE leisure activity programme
- Work collaboratively with visiting international group leaders
- Assist with student arrivals and departures at the residence when required
- Maintain a safe, structured and nurturing environment at all times
- Work closely with visiting international group leaders
- Handle welfare-related matters promptly and professionally
What we're looking for:
- Patient, responsible and naturally engaging with young people
- Strong sense of duty and ability to manage group dynamics
- Good spoken English; additional languages are a bonus
- Able to commit to a minimum of 5 weeks (longer preferred)
- Minimum age: 18 years old
- Experience working with teenagers (school, camps, sports, youth groups, etc.) is an advantage
What you get:
Fun, people-centred work environment Multicultural international team Join activities, it’s part of the job. Professional development. Flexible hours. Immediate start available.
Welfare Coordinator (NEW)
About the role:
Are you a people person who enjoys helping others, solving problems and working in a multicultural environment?
ESE – European School of English is looking for a Welfare Coordinator to join our team and help ensure that our students feel supported, safe and welcomed throughout their experience in Malta.
As a Welfare Coordinator, you will be the main point of contact for student welfare, providing guidance and support with everything from homesickness and personal matters to accommodation, local services, visa documentation and day-to-day enquiries.
You will also work closely with different departments, support students during school breaks, promote our leisure programme and help maintain high standards of welfare and customer experience across ESE.
Key Responsibilities:
- Act as the main Welfare point of contact for the school.
- Provide accurate information on ESE regulations, policies, and procedures.
- Address misconduct, ensuring school policies are followed and reporting incidents when required.
- Liaise with various departments to deliver an outstanding customer experience.
- Monitor and maintain high standards of welfare and quality control.
- Assist with enquiries, requests, and personal welfare matters, including homesickness and emotional wellbeing.
- Communicate regularly with clients and promote the ESE leisure programme, attending activities when required.
- Provide support during lesson breaks by assisting with bookings, enquiries, complaints, post, pocket money, and other welfare-related services.
- Assist with visa support and the required documentation.
- Provide guidance on local services, including healthcare and emergency contacts.
We’re looking for someone who:
- Has excellent communication and interpersonal skills.
- Is empathetic, approachable, and enjoys working with people from different cultures.
- Can remain calm and professional when handling sensitive situations.
- Is organised, proactive, and able to manage multiple responsibilities.
- Has strong problem-solving skills and attention to detail.
- Holds a valid driving licence that is recognised for driving in Malta, as the role requires travel between company locations and accommodation facilities.
How to apply:
Maintenance Personnel
We are seeking a reliable and skilled Maintenance Personnel to oversee the upkeep and repair of our facilities.
Responsibilities include performing routine maintenance tasks, addressing equipment breakdowns, handling minor plumbing and electrical issues, and ensuring a safe, clean, and well-functioning environment.
The ideal candidate will have basic knowledge of building systems, good problem-solving skills, and the ability to work independently or as part of a team. Communication in English and Maltese is important.
How to apply: If you are interested please fill in the form here.
Handyman
ESE is seeking Housekeeping Personnel on a Full-Time basis.
List of duties and responsibilities:
- Maintain level of cleanliness in rooms as well as other housekeeping duties at the school and residences of the Claret Group of Companies in accordance with the Company’s quality standards.
- Clean areas and rooms assigned on daily shift.
- Deal with all general enquiries directed to the Housekeeping Department and to maintain an adequate record of such enquiries.
- Make a consciencientious effort to be a team player and to present a professional appearance at all times;
- Maintain clear and adequate records of work done and to produce reports on work programmes and activities as required by Management.
- Perform cleaning tasks as and when required at the hotel and schools of the company as may be directed by management from time to time.
- Follow instructions as relayed by management or superiors and also communicate any difficulties.
How to apply: Please send your CV to [email protected] or filling in the form here.